Returns & Exchanges
All returns must be authorised by a Gina's Charms representative before they are returned. Please ensure you include your order number as a reference in your message.
Change of mind
Unfortunately due to the nature of crystals and energy, change-of-mind returns cannot be accepted.
In the case of a faulty item, Gina's Charms will cover the return postage and offer you a replacement, exchange, store credit or a full refund at our discretion. You will need to contact us immediately if you receive a faulty item. If we receive your return and it is not in original unused condition, we will have to return it to you at your cost and will not be able to issue a refund.
Wrong size for handmade items
If you have ordered the wrong size of a handmade bracelet, please contact us to organise it to be returned and resized for you. We will happily remake it for you for no extra charge but the buyer will be responsible for paying the return postage.